Return Policy

We want you to be fully satisfied with your Purchase or Order. If for any reason you are not, we offer the following return policy:

• 1. Condition of the Bike: The bike must be in new, unused condition. It should not show any signs of wear or damage, and it must include all original packaging, accessories, and documentation.

• 2. Mileage Limit: The bike can have no more than 10 miles of use. Any bike that has exceeded this limit will not be eligible for a return.

• 3. Restocking Fee: We reserve the right to charge a 20% restocking fee on any approved returns. This fee helps cover the cost of inspecting, re-packaging, restocking the bike, or resending the bike back to the manufacturer. (This includes orders placed.)

• 4. A transaction fee of 3.5% of the order total will be required to process the return if original payment was made with Credit/Debit Cards. 

• 5. Return Timeframe: Returns must be made within 14 days from the date of purchase and/or pick up. After this period, we cannot accept returns.

• 6. We reserve the right to deny any return claims for reasons outside of the above listed criteria.  

• 7. Return Process: To initiate a return, please contact our customer service team. They will guide you through the process and provide the necessary instructions for returning the bike back.

• 8. Refund Method: Refunds of the payment will be issued on the Debit or Credit Card of the purchaser once the returned bike has been inspected and approved. The restocking fee, and possible transaction fee, will be required payment at the time of return to issue return of funds.

We appreciate your understanding of these guidelines, and thank you for your business